Meta Used Contractors to Monitor Private Voice Calls Reports Show
(Meta Is Exposed To Use Contractors To Monitor User Voice Calls)
Meta employed outside contractors to listen to user voice calls on Messenger according to new reports. Contractors heard personal conversations without user knowledge. This happened for years. The goal was improving Meta’s AI systems. Human review helped train speech recognition tools. Users were not told humans accessed their calls.
This raises serious privacy concerns. People expect voice calls to stay private. Human monitoring breaks that trust. Meta stopped this practice recently. The company now uses only automated systems. But the exposure still alarms users and experts.
Privacy advocates criticize Meta’s actions. They call it a clear violation. Contractors handled sensitive discussions. These included medical details and romantic talks. Meta failed to get proper consent. The company claims audio snippets were anonymized. Critics doubt this protected identities.
Meta faced similar issues before. In 2019 Facebook admitted contractors reviewed Messenger audio clips. That program also ended after backlash. This new report suggests voice call monitoring continued longer. Contractors described their work anonymously. They felt uneasy about the task.
Meta has not commented directly on the report. The company faces growing regulatory pressure. Lawmakers in multiple countries are investigating. User data handling remains under scrutiny. Past fines for privacy breaches totaled billions. This incident adds to Meta’s challenges.
(Meta Is Exposed To Use Contractors To Monitor User Voice Calls)
Users worry about ongoing surveillance risks. They demand clearer privacy controls. Meta’s AI development relies heavily on user data. Balancing innovation with privacy remains difficult. Trust erosion could impact Meta’s business. Competitors may capitalize on this news.
